1Red Support for Canadian Players: Who to Contact and How

Whatever stage you are at with 1Red — registering, depositing, playing or withdrawing — support is reached in two ways: live chat, 24/7, via the round button in the bottom-right corner of the site, and e-mail at [email protected], answered at all times and free of charge.

Two ways to get help

Help at each stage

• Registering: missing confirmation e-mail or a form error — live chat; see also our registration page.
• Depositing: a deposit not credited — chat, with amount in CAD, method and time; see our payments page.
• Playing: a bonus or game question — chat, with the offer or game name; see our bonuses page.
• Withdrawing: a pending payout or verification — chat, then e-mail if documents are requested.

What must be in writing

Self-exclusion (from your registered address), closing the account, changing personal details or the login e-mail, privacy requests and formal complaints go by e-mail to [email protected]. Self-exclusion requests in chat are not processed. Never send your password or a full card number.

Making a complaint

E-mail [email protected] with "Complaint" in the subject, your name, surname, phone number, a description and the dates and times. Receipt is confirmed within 24 hours, and a written, reasoned decision follows within 8 weeks, in English; disputed results are decided by the game server's record, and only the account holder may complain. See 1Red's Terms and Conditions and about page.

Avoid scams

1Red never asks for passwords, verification codes or payments to unlock an account or release winnings. Report any such request to [email protected]. Independent gambling support is listed on our responsible gambling page; quick answers are in our FAQ; mobile help on our app page.

Contact FAQ